Refund and Returns Policy

The short version. You have 14 days from the day your SpinScrub arrives to decide. If you do not want it, tell us and send it back for a full refund. You are allowed to use it first. If it arrives damaged, faulty or wrong, we pay the return shipping and you choose a replacement or a refund.

Your 14 day trial

Your 14 days start on the day your parcel is delivered, not the day you ordered it.

You can open the box and use it. It does not need to be unused or still sealed. That is what a trial means.

To get a full refund, the brush needs to come back complete and working, with all five brush heads, the charging cable and the guide. We cannot refund an item that was damaged after it reached you.

If you are past the 14 days, read "If a fault appears later" below, because you may still be covered.

How to start a return

1. Email support@spinscrub.co.za or WhatsApp 078 784 1331 within 14 days of delivery.
2. Give us your order number and say you want to return it. You do not have to give a reason.
3. We reply with the return address and confirm what to send back.

Please contact us before you post anything. We do not run a public warehouse, so a parcel that arrives unannounced can go missing, and then neither of us can prove what happened to it.

Who pays for the return trip

If you changed your mind, you pay to send it back. Delivery to you was free. South African law lets us ask you to cover the direct cost of returning the goods, under section 44 of the Electronic Communications and Transactions Act.

If it arrived damaged, faulty, or was not what you ordered, we pay. We send you a prepaid label or book a courier to collect it. You are never out of pocket for our mistake.

What you get back

We refund everything you paid, including the R79 fast track fee if you chose it.

The money goes back to the same card or account you paid with. We cannot pay it to a different one.

We send the refund within 10 business days of your return reaching us. Your bank normally takes another 2 to 5 business days to show it in your account.

If you send back part of a multi pack, we refund the difference between what you paid and the price of the quantity you keep.

- Bought 2 for R997 and send one back: you keep 1, which costs R597, so you get R400 back. - Bought 3 for R1,347 and send one back: you keep 2, which costs R997, so you get R350 back. - Bought 3 for R1,347 and send two back: you keep 1, which costs R597, so you get R750 back.

If it arrives damaged, faulty or wrong

Tell us within 7 days of delivery and send photos of the item and the packaging it came in. The photos let us claim from the courier and get a replacement to you quickly.

You choose a replacement or a full refund. We pay the return shipping either way.

If a fault appears later

South African law gives you 6 months from delivery to return goods that are faulty, unsafe, or that do not do what they were sold to do. This is section 56 of the Consumer Protection Act, and it applies no matter what the rest of this policy says.

In those 6 months you choose a repair, a replacement or a refund, and we cover the cost of getting the item back to us.

This covers faults. It does not cover damage you caused or normal wear.

Cancelling before it ships

We dispatch within 24 hours, so tell us quickly. Email or WhatsApp us with your order number. If the parcel has not left yet, we cancel it and refund you in full. If it has already gone, treat it as a normal 14 day return once it arrives.

If your parcel does not arrive

Delivery takes 2 to 4 business days anywhere in South Africa and every order is tracked. If your tracking has not moved for 3 business days, contact us and we will chase the courier. If the parcel is lost we send a replacement or refund you in full. You never pay twice.

Please check your delivery address at checkout. If a parcel comes back to us because the address was wrong, or because nobody was there to take it, we will send it again once you cover that second delivery.

Exchanges

We sell one product, so there is nothing to swap it for. If it is faulty we replace it. If you do not want it, send it back for a refund.

How to reach us

Email: support@spinscrub.co.za
WhatsApp or phone: 078 784 1331

We reply within one business day.